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Support

We're a small team and we read every message. Here's how to get help.

Frequently asked

Is Tide really free?

Yes. Tide version 1.0 is completely free — no ads, no subscription, no locked features. Anything free at launch stays free.

Does Tide sell my data?

No. We never sell your data and there is no advertising in Tide. See our Privacy Policy for the full detail.

How do I delete my account?

You can delete your account and all data at any time. See Deleting your account for step-by-step instructions.

I think someone has accessed my account

If you signed up with email and password, change your password from inside Tide right away — it takes effect immediately. If you signed in with Google or Apple, the security of your Tide account follows the security of those accounts, so the upstream account is where to start:

• Google: open myaccount.google.com/permissions, find Tide and remove its access, then change your Google password.
• Apple: on your iPhone, open Settings → tap your name at the top → Sign-In & Security → Sign in with Apple → tap Tide → Stop using Apple ID. Then change your Apple ID password.

Then email support@zenkolabs.com and let us know what happened. We can invalidate any active sessions on our side, delete your account on your behalf if you'd like, and look into whether other users are affected.

I'm locked out of my account

If the email or password on your account has been changed without your permission — or you've lost access to the Google or Apple account you originally signed up with — email support@zenkolabs.com with the email address you used when you created the account. We'll verify your identity another way and help you regain access, or close the account on your behalf if you'd prefer.

One important note for Google or Apple sign-in users: you'll also need to recover the underlying Google or Apple account before anything we do on our side will hold. Whoever controls that account can sign back into Tide.

Is Tide medical advice?

No. Tide is a wellness and self-knowledge tool, not a medical service, and not a method of contraception. Always consult a healthcare professional for medical concerns.

I found a bug or have a feature idea

Please tell us — feedback genuinely shapes what we build next. Email the address above with as much detail as you can (what happened, your device, and what you expected).

How do I export my data?

Self-serve export is on our roadmap. In the meantime, email support@zenkolabs.com and we'll send you a copy of your data within 30 days.

Need the legal details?

See the Privacy Policy, Terms of Service, and Medical Disclaimer.